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Parts and Service Manager - Wichita Falls, TX

Job Description:
Transwest is seeking a Parts & Service Manager to supervise all aspects of a commercial truck repair shop at our new facility in Wichita Falls, TX.
The Manager will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealerships marketing and business plan.
We offer competitive wages and a full benefits package including medical, dental, life, disability insurance, 401(K), paid holidays, paid vacation/personal time, and an employee car discount program.
ESSENTIAL DUTIES & Responsibilities: Customer relations including maintaining relationships with insurance company personnel.
Quality Assurance -- Review estimates and actual repair time.
Labor & Inventory Pricing.
Managing shop staff including Administration, Sales, Foreman, Service Writers, and Technicians.
Initial and on-going training and support of shop personnel.
Prepare an annual marketing plan and budget for the shop.
Regularly monitor actual performance to plan and determine reasons for variance.
Personally call on large fleet accounts as directed by the Service Director.
Maintain awareness of current and projected market conditions.
Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
Perform other duties as assigned by the Director.
WORK ENVIRONMENT & PHYSICAL ABILITIES: Sit or stand for prolonged periods of time.
Climbing in and out of vehicles.
Occasional stooping and bending.
Ability to lift/push/pull up to 45 lbs.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High School diploma or equivalent.
Valid driver's license with good standing MVR.
Minimum 4 years' experience as a Shop Manager.
Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience is a plus.
Dealership experience preferred.
Experience with operating and working on Hydrovac trucks preferred! Must have mechanical aptitude to perform necessary maintenance work on Hydrovac trucks when technicians are not present.
Must know Karmak System and have strong computer skills.
Must be a leader capable of motivating a staff to succeed.
Excellent verbal and communication skills.
Detail oriented.
Selected candidate will be required to attend training sessions for products serviced by the company at the company's expense.
Ability to successfully pass a General Abilities Assessment and Post-offer background check, physical and drug screening.


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